A couple of weeks ago, Sean Moffitt at Buzz Canuck wrote a blog post that presented 9 types of brand community based on their positioning on two axis, one of exclusivity and one of involvement. I found this to be a fantastic way to dissect and describe brand communities and wanted to explore the model […]

In a succinct presentation, Charlene Li from Forrester Research presented a process that can be used to create a social media strategy, identified some examples of how companies had used social media to their advantage and gave the audience some tips on where to start. While several members of the audience expressed disappointment (through the […]